By Fiona Ness on Mon 02 December 2013
in
CRM
It’s that time of year again when your inbox is probably filling up with emails asking you whether you’re ready for 2014, or telling you to be ahead of the game next year. The problem is they’re vague and don’t really give you much focus (in my opinion).
By Andrew Ardron on Thu 01 November 2012
in
CRM
There’s no doubt about it, customers are demanding… and every year they expect more – better prices, a better level of service, faster delivery … you name it they want it. But why? And how do you get ahead of their expectations? How do you increase the service while also improving your profit margins?